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Terms & Conditions

Policies, Terms and Conditions:

The terms, policies and conditions (collectively known as "Conditions") described below govern the use of this site (referred to as "SupraSport WHPerformance" or "site"). Your use and/or placement of any order indicate your acceptance of these Conditions. SupraSport WHPerformance. of MN.

Privacy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.   WE WILL NEVER SELL YOUR INFORMATION TO ANY COMPANY!!!

Our secure servers protect your information using advanced encryption techniques and firewall technology. 

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the SupraSport WHPerformance site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the SupraSport WHPerformance site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.


Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. SupraSport WHPerformance is not responsible for the actions of third parties.
 

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. SupraSport WHPerformance reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Credit Cards

We accept the following credit cards: Visa, MasterCard,  and Discover and American express. There is no surcharge for using your credit card to make purchases with SupraSport WHPerformance. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon receipt of your order.  If you cancel your order before shipment is complete you will be charged a restock fee.  Many products are custom made and may have unexpected delays.  We will do our best to keep you updated.

Money Orders, Cashiers Checks, Company Checks, & Personal Checks
SupraSport WHPerformance accepts money orders, cashiers checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashiers check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
 

Shipping Policy

Shipping Time -- Most orders received before 1:00PM  will ship the same day, provided the product ordered is in stock. Most orders received after 1:00 PM  will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by SupraSport WHPerformance or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

We reserve all rights to change shipping method as long as the shipment will arrive in the same approx. time frame.  We may change your shipping method to insure reliable and traceable delvery of your package.  Do NOT place an order if you are not willing to have the ship method changed without prior notice!

We have daily UPS pickups.  USPS is shipped 2x per week.  Choosing USPS, even priority, may take longer for delivery than UPS.
 
  All orders are shipped signature required.  This helps us ensure you get your package.  IF you will be unavailable to sign for a package please contact UPS and get a signature release for your address prior to ordering. 

Out-of-Stock Products
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 2:00PM  , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

Taxes 
SupraSport WHPerformance shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within MN. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.


Returns
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. ALL returns will be will be subject to a 20% restock  fee.  We DO NOT refund shipping costs.  No returns on special ordered items.   NO returns on electrical products including wire harnesses, spark plug, or spark plug wires.  If the product has been installed and/or modified in any way it is NOT RETURNABLE! 

 All warrenty related issues are not handled by SupraSport.com unless the product is made by us.  If you have a warrenty related issue with a product you must contact the manufacturer....example:fuel pump does not work----contact the manufacturer not us.  We do not provide tech service on products we do not produce.
 
To return a product we have made it easy for you!  All you need to do is log into your account and Click RMA (return merchandise authorization).  Follow the steps that your are prompted too.  If the product is not returnable we will inform you.  If the item is returnable you will be emailed the instructions on how to do so.  If you need to cancel or return any item you MUST login to your account and do so through the system.  We cannot cancel an order over the phone, mail, or email.  We do this for security reasons so no one has the ability to change any of your order info. 
  Items that are shipped over seas are NON-RETURNABLE.  There are to many fees involved with overseas transactions so be sure the part you order is what you indeed want.
  Thanks in advance for your cooperation.

Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, SupraSport WHPerformance shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. SupraSport WHPerformance shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, SupraSport WHPerformance shall immediately issue a credit to your credit card account in the amount of the incorrect price

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that SupraSport WHPerformance. is not responsible for the operation of or content located on or through any such site.

Copyright and Trademark Notice
This site is owned and operated by SupraSport WHPerformance. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of SupraSport WHPerformance., Copyright © [year], ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without SupraSport WHPerformances prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.


Other Conditions

  If you order a product that requires a core please send your cores in immediately.  If you delay in sending the core(s) in there WILL be a delay in fulfilling your order and you will be charged for the delay and if the cores are not received by the time of shipping.  We do our best to keep our specialty products on the shelf but during times of high demand we will reserve the right to refuse orders that cannot supply a core.
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether SupraSport WHPerformance. signs them or not. SupraSport WHPerformance. reserves the right to make changes to this site and these Conditions at any time.
  We (SupraSport) do not warranty, or guarantee the products on our site.  All products are use at your own risk.  We are not responsible for any injury, death, damage caused to you, others, or equipment.  We only manufacture the LIPP product line, if you have ANY issue with any other product you MUST consult the manufacturer.
 
ALL PRODUCTS SOLD ON SUPRASPORT.COM ARE TO BE CONSIDERED OFF ROAD USE ONLY AND USE AT YOUR OWN RISK!